Complaints
The following describes CLC, Inc. Training Programs procedures for addressing Student grievances:
STEP ONE:
Within seven calendar days of the event or action giving rise to the grievance, the Student should bring the situation to the attention of his/her assigned CLC, Inc. training program staff, explaining the nature of the problem and a preferred solution. An answer must be given to the Student within seven calendar days after presentation of the grievance.
STEP TWO:
If the informal discussion with the CLC, Inc. training program Staff does not result in a mutually satisfactory resolution, the Student may prepare a written grievance and file it with the CLC, Inc. School Director, within five workdays from the date of meeting with CLC, Inc. training program staff. The School Director will confer with the Student within ten workdays to discuss the grievance. Seven days after this discussion, the School Director will issue a written decision to the Student.
STEP THREE:
If the Student is dissatisfied with the decision of the School Director of CLC, Inc. he or she may appeal the decision in writing to the Executive Director of CLC, Inc. within five workdays. Within ten workdays of the appeal, the Executive Director of CLC, Inc. training programs will render a final decision and notify the Student and the School Director accordingly in writing.
If the Student is not in agreement with the decision made by the Executive Director of CLC, Inc. training programs, or at any time during the grievance process, the Student has the right to contact:
Texas Workforce Commission
Career Schools and Colleges, Room 104T
101 East 15th Street
Austin, TX 78778-0001
TWC Complaint Forms: